Shipping policy

Order Processing
Orders are processed within 1-3 business days after payment is confirmed. During sales, launches, or holidays, processing may take slightly longer, we'll notify you if there's a significant delay.

Shipping Origins
Depending on where an item is in stock, your order will be shipped either from Ukraine or from Israel, whichever allows for the best availability and delivery for your item. If your order contains items shipped from both locations, it will arrive in separate packages.

Shipping Times

  • Ukraine (from Ukraine): 1-2 business days
  • Europe (from Ukraine): 4-7 business days
  • North America (from Ukraine): 7-14 business days
  • Israel (from Israel): 1-3 business days

These are estimates only and are not guaranteed. Delivery times may be affected by customs processing, local postal services, or circumstances outside our control, including delays related to shipping from Ukraine during the current situation.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight/size of your order.

Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not able to predict what these charges may be, please contact your local customs office for more information.

Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to [24-48 hours] for tracking information to update.

Lost or Delayed Packages
Once a package is handed to the shipping carrier, katsupa is not responsible for delays, loss, or damage caused by the carrier or customs. If your package appears lost or significantly delayed, please contact us at hello.karatsiupa@gmail.comand we will do our best to help track it down.

Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible, we may be able to correct it before the order ships.